Senior Product Designer · Sydney · Open to roles

I make complex, high-stakes work simple.

From enterprise workflows to AI that people can trust. 15 years designing for banks, finance, audit and healthcare in Sydney, London, New York and Los Angeles. Most recently at Optro (formerly AuditBoard), and recently relocated from Los Angeles to Sydney.

See my work Download resume

Tiffany Ho smiling in front of a leafy green hedge

How I work

Decisions backed by evidence

I make design decisions grounded in research and data. Every project is backed by customer research, usability testing and analytics.

Designed for now, ready for what’s next

I design for today’s needs in a way that scales: reusing existing patterns, creating new ones other teams can adopt, and leaving room for where the product is going.

AI-assisted, human-led

I use AI to explore, prototype and analyse faster. The judgement about what’s right for the people using the product stays with me.

Fastest path to delivery

I’m flexible in how I work with the team and deliver the assets it needs, so everyone can move faster and make decisions with confidence.

Selected work

AI · Research · 2024–2025

Intelligent Staffing

Helping audit managers match the right people to each audit, using their skills, qualifications and work history, with AI suggestions right where work is assigned.

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More case studies

Audit planning approvals

Letting customers review, approve and reject changes to their audit plan, with a configurable approval workflow.

Coming soon

Entity-Driven Scoping

Audit scoping for global banks that inherits processes, risks and controls instead of rebuilding them by hand.

Coming soon

AI evidence collection

Requesting files from stakeholders, with AI checking which files are needed and whether what comes back matches the request.

Coming soon

Accessible work steps

Redesigning audit work steps for accessibility, and making them easier to use for everyone along the way.

Coming soon

Earlier work

BlackLine

Research and implementation guidance for data tables in accounting software.

Nodabl

First design hire. Concept prototype to public launch in 10 months.

CommBank

Redesign of the award-winning app on iOS and Android.