Combining two mobile apps for a unified experience

Commonwealth Bank had two mobile apps where the Commbank app was used by majority of CBA’S mobile customers despite being limited to features that Kaching provided. Due to the overall usability and functionality of Kaching, the decision was made to align Kaching’s designs to the Commbank app to unify the two apps.


UX process & team communication

In an environment where the UX team is constantly pushed for time and growing in demanding numbers, the need for process and structure is vital to ensure the quality of work within the team. It was the urgency and never-ending challenges that initially attracted me to Commonwealth Bank (CBA), which is why I returned to …

Online charity donation form

Engaged in a three week project with Cancer Council NSW (CCNSW) as to research, design and test the user experience. The project involved redesign and implement best practices for the online donation forms (mobile and desktop). Stakeholder interviews were conducted with CCNSW’s marketing, development and product owner teams. Key findings included users being confused with …

Wearable product for connected travelers

Participated as a UX designer in a team of four from ustwo NYC for a hackathon event hosted by Wearable World. Using APIs for flight details from Concur, inflight internet services from Gogo, WeatherUnderground, location services with SITA Beacons, we built an Android app to connect travelers with their loved ones as they fly. Created …

Internal web application for Commonwealth Bank

Redesign of a 10 year old internal web application which had been updated with new features or tools in an ad hoc manner when required by management. To tackle the extent of the project, a 5 day discovery phase was kicked-off to define the problem space. This involved: a system screen audit, 6 x user …

UX Process

Diagram to explain the UX process and how departments can work collaboratively.

Public voting online

Experience maps for a presentation to briefly explain the methods of how voting can be conducted for the Bafta Rising Star award. The diagram also intended to show how there are many entry points to the microsite and how the many methods can cross over different social media platforms.

What’s it like to be an app?

A one day workshop with Made by Many for Internet Week to create an experience prototype. Started off with brainstorming ideas that would be a fun app to prototype and test. The idea was to test whether users would enjoy an app which required collaboration to scare each other. We were left with two hours …

Online experience for a luxury brand

Visualising how the “world” sits in as website, it demonstrated how its brand can have connections to the e-commerce side, as well as other social platforms. Flow diagrams were vital in the basket and checkout process with many variants for logged in and logged out states.