Internal web application for Commonwealth Bank

Redesign of a 10 year old internal web application which had been updated with new features or tools in an ad hoc manner when required by management. To tackle the extent of the project, a 5 day discovery phase was kicked-off to define the problem space. This involved: a system screen audit, 6 x user research (user observation & findings) and determining usability issues.

Initial findings through system screen audit:
TIAMS_original

Through user observations, it was made apparent that the environment in which the application was used, needed to be the most highly regarded. In order to not affect the repetitive and predictable routine of the users, the application’s core purpose of being functional and efficient was maintained by card-sorting the navigation to be user-orientated for the primary navigation, and task-orientated for the secondary navigation. A minimalist design to reduce loading time was applied as well as contrast colours for readability and usability.

As a way for finding solutions to the problem space, I resulted to recommendations on guidelines, implemented design principles and determined a set of templates & components.

The interaction flow below demonstrates the use of referencing for searched items and a task-oriented secondary navigation which was previously available at all times.
TIAMS_portfolio_1000_v3

After the discovery phase, the project progressed to a final phase where templates and components were attentively created for the redesign. A new sitemap and a documentation of wireframes containing the templates and components were produced, as well as an interactive prototype to demonstrate interactions.

The wireframes were also tested among users before finalising the designs.

A compilation of a few components:
TIAMS_portfolio_components_1000

A style guide was provided by the visual designer (style guide was not designed by me).
TIAMS_styleguide

Public voting online

Experience maps for a presentation to briefly explain the methods of how voting can be conducted for the Bafta Rising Star award. The diagram also intended to show how there are many entry points to the microsite and how the many methods can cross over different social media platforms.
01 Rising star – vote and share

Rising star - sn

What’s it like to be an app?

A one day workshop with Made by Many for Internet Week to create an experience prototype.

Started off with brainstorming ideas that would be a fun app to prototype and test. The idea was to test whether users would enjoy an app which required collaboration to scare each other.

photo-1_three

photo-2_three

We were left with two hours to create and test on users.

Quick user flow for presentation.

Online experience for a luxury brand

Visualising how the Mulberry.com “world” sits in as website, it demonstrated how its brand can have connections to the e-commerce side, as well as other social platforms.

Mulberry – e commerce

Flow diagrams were vital in the basket and checkout process with many variants for logged in and logged out states.
Mulberry –  e commerce

Banking in Turkey

Experience map of banking with ING Turkey with set goals.
ING Goals

User journeys based on goals with templates.
ING templates

Taking the existing online banking information architecture and simplifying the sitemap.

Broke out the sitemap to be task-led i.e. ‘View & manage’, ‘Make a transfer’ and ‘Apply for products’.
ING ob sitemap

After heavy research, low level sketches were produced across all templates.
ING sketch

High fidelity wireframes for handover to the tech team.

ING_Online Banking_statement

ING Online Banking transfer money

After high fidelity wireframes were produced, the sitemap with template references were revised.

Designs by Claire Morris

Online banking
OB5_Activity_credit

Public website
PW1_Homepage

PW3_Contact_us_map

Public website for global bank

Having joined the team after the discovery phase for the redesign of the HSBC UK public website, I was required to work on high fidelity wireframes and collaborate with the team to collect a library of templates and modules.

– Took part in user testing and worked with consideration of feedback
– All products and content from existing site was audited against proposed design
– Detailed documentation for client approval and off-site developers

Explore the world of science, technology and health

A new vertical for BBC called Future is a hub of content in forms of articles, images, video and interactive applications. To make discovering content more fluid, users have the ability to view by tags and filter by media.

Started with an experience map to set goals for how different user types could use the website to find something of interest to them.
BBC Future

Sketching and card sort exercises to produce pages.
BBC Future

Low-mid fidelity wireframes which were passed over to the designer and collaborated to refine the designs.
BBC Future

Visual design not my work.
BBC Future

Free iTunes film on Thursdays

A tight scheduled project for the Orange’s iTunes Film To Go offer. User journeys and diagrams articulated the platforms available to redeem iTunes code and the process in which how users can download the film. Worked closely with the copy writer as well as the creative team to create experiences for the desktop website, mobile website, iPhone app, Facebook tab and other related campaigns.

Orange iTunes - Film to Go

Orange iTunes - Film to Go

Orange iTunes - Film to Go

Orange iTunes - Film to Go

Visual design not my work.
Orange iTunes - Film to Go

Flight booking engine in English and Arabic

Worked with lead UX designer in a collaborative process to structure an intuitive information architecture for the flydubai booking engine. Together we developed a flow from user journeys, mapped out requirements and continuously referenced them for rapid sketching in 6-ups then 1-ups. Digital wireframes and interactive prototype for usability testing were then created in Axure.

flydubai - booking engine

flydubai - booking engine

flydubai - booking engine

flydubai - booking engine

flydubai - booking engine

Clickable prototype built in Axure for usability testing.
flydubai prototype auxure

flydubai prototype auxure

flydubai prototype auxure

flydubai prototype auxure

Visual designs not my work.